Johannes Glückler, Heidelberg: Die Chancen der Standortspaltung: Wissensnetze im globalen Unternehmen

The fortunes of dispersed locations: knowledge networks in the global firm

This paper argues that geographical expansion and the locational split of an organization offers opportunities to absorb new and diverse knowledge. At the same time it challenges corporate cohesion necessary to circulate, reuse and recombine localized knowledge in other locations. An empirical case study is used to map and analyze a global network of interpersonal knowledge exchange. Methods of social network analysis are used to explore the connectivity and vulnerability of knowledge flow between the local offices in a medium-sized global technology service firm. Finally, the analysis illustrates the effectiveness of different management interventions to enhance long-term exchange of expertise between the local sites of a globally operating firm.

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